| Submitted | Work Order Number | Date | Service Description | Status | Comments |
| 05/17/2022 | 72424 | 05/17/2022 | Uninstall paper towel dispensers in Men's and Women's bathrooms at front desk building. Please retile and cover any holes created after taking down paper towel dispensers. If extra electric hand dryers are available they can be replaced with another hand drying station. |
CLOSED
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|
| 05/17/2022 | 72428 | 05/17/2022 | Please turn on seasonal ice machine located at Aspen building. |
IN PROGRESS
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| 05/17/2022 | 05/17/2022 | Please turn on seasonal ice machine located by Cedar building. |
SUBMITTED
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||
| 05/17/2022 | 05/17/2022 | Please turn on Air conditioning and turn off heating to building for summer months. |
SUBMITTED
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| 05/19/2022 | 72443 | 05/19/2022 | Piece of wood decking fell through creating a hole large enough to catch a foot. It is on the back docks of basecamp next to the trash cans. |
IN PROGRESS
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| 05/19/2022 | 72444 | 05/19/2022 | Facing Alder building to the right the curb near the ADA parking is raised up. Can we have this leveled out so the green tractor for tours can swing around enough? I have attached pictures for reference. |
CLOSED
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|
| 05/20/2022 | 72450 | 05/20/2022 | Men's restroom near Mountain room. Leak coming from the ceiling. Need leak investigated as well as bathroom stall drain cleaned out. Possibly replacement of discolored panel. |
IN PROGRESS
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| 05/20/2022 | 72478 | 05/20/2022 | Men's Locker room need the following items repaired: Showers old caulk removed and reinstalled Toilet pictured all the way to the right in the attached photo is chipped and cracking. Can we get this replaced? The location is empty till the 26th this should make repairs easier. |
CLOSED
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| 05/20/2022 | 72508 | 05/20/2022 | Woman's Locker room need the following items repaired: There is a sewer smell coming from the drains stench is bad. Lines I suspect need to be cleaned possible clog. Showers old caulk removed and reinstalled Toilet pictured in the attached photo is chipped and cracking. Can we get this replaced? The location is empty till the 26th this should make repairs easier. |
IN PROGRESS
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| 05/20/2022 | 72506 | 05/20/2022 | Pool stairs leading into men's locker room by pool area steps three and four are loose on the first ascent and on the secondary ascent the single step needs to get replaced. The wooden stair is starting to split. |
CLOSED
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| 05/20/2022 | 72505 | 05/20/2022 | Inside Pool area former location of old lifeguard stand has holes from the original structure. This is a safety issue toes can get caught and bottom of feet injured. Also screens inside locker room need to be replaced some have holes and some windows are missing screens all together. |
IN PROGRESS
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| 05/20/2022 | 72504 | 05/20/2022 | Mountain Room Lodge bar sink is leaking heavily causing trip hazard during service. |
IN PROGRESS
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| 05/27/2022 | 72539 | 05/27/2022 | YVL Pool behind lifeguard shack cracking concrete. The ground is unlevel can cause tripping hazard needs to be addressed |
IN PROGRESS
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|
| 05/27/2022 | 72540 | 05/27/2022 | Both entrance doors to Mountain Room are missing ADA compliant door closing mechanism. This is a safety issue the door closes very fast and can injure a guest. Left entrance door to Basecamp is continuing to give us issues trying to lock. Someone was trying to fix late last night at 8:30PM but do not think they were successful |
CLOSED
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| 05/27/2022 | 72541 | 05/27/2022 | YVL Pool Trees need to be cleared a distance of 15 feet up of small branches per Bridger when there are hanging electrical lines. There are four trees along the fence and covered deck area that need to be addressed. Either Robert Lopez or Josh Fredriksz can walk the specific trees if you need. Thank you. |
IN PROGRESS
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| 05/27/2022 | 72547 | 05/27/2022 | Mountain Room Bar Hot Hold Well (Where they hold chili and soup for service) has a sharp metal edge that can cut an employee. There is a piece of tape covering the edge for now but this is not a long term solution. See DSR notes from closing manager below. I went to the bar due to a sharp metal edge on the hot well they us for serving the chili and soups, i used a piece of tape to cover the edge since i could not find a corner cover/protector. |
IN PROGRESS
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| 05/30/2022 | 72577 | 05/30/2022 | Per Monty and Neil a new exterior entry door and frame needs to be ordered and installed for back entry by mountain room and F&B office. You can see the daylight coming through the door in picture attached. These gaps are allowing mice and rats entry into our food operation |
CLOSED
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| 06/03/2022 | 72646 | 06/03/2022 | Above entrance to Mountain Room Lounge the ceiling is leaking |
IN PROGRESS
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| 06/04/2022 | 72670 | 06/04/2022 | Back dock, large white window panel on the left side when facing the building is separating from the frame. |
CLOSED
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| 06/04/2022 | 72669 | 06/04/2022 | back dock needs railing by exterior door that leads to F&B office. Since hallway is closed employees exit door with dishes we need this area secured so a cart or employee does not fall over. This needs to be done ASAP before we have an accident. |
IN PROGRESS
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| 06/13/2022 | 72760 | 06/13/2022 | Large debris pile in front of H128 is ready to be taken away. |
IN PROGRESS
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| 06/17/2022 | 72826 | 06/17/2022 | Mountain Room Lounge water leaking from bar. Please diagnose and stop the leak. Thank you. |
IN PROGRESS
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| 07/12/2022 | 73144 | 07/12/2022 | Mountain Room Lounge Bar this request has been entered before and the counter is still leaking. Update either Robert Lopez or Rachel Jacobs if repairs can not be successfully accomplished. Thank you "I did forget to put in the email but the bar counter is still leaking very much underneath" |
CLOSED
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| 07/22/2022 | 73289 | 07/22/2022 | YVL Pool entrance, near pump room, by locker rooms yellow paint is missing and heavily chipped. Needs to be repainted |
IN PROGRESS
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| 08/10/2022 | 08/10/2022 | This work was not completed. Work order was closed. Having to open up new work order WORK ORDER CLOSED Work Order Number: 72444 Date work Order Created: 05/19/2022 Submission Date: 05/19/2022 Description: Facing Alder building to the right the curb near the ADA parking is raised up. Can we have this leveled out so the green tractor for tours can swing around enough? I have attached pictures for reference. Comments |
SUBMITTED
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||
| 08/11/2022 | 74043 | 08/11/2022 | Facing Alder building to the right the curb near the ADA parking is raised up. Can we have this leveled out so the green tractor for tours can swing around enough? I have attached pictures for reference. Ties to work order number 72444 |
IN PROGRESS
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| 08/12/2022 | 74107 | 08/12/2022 | Basecamp back dock wood plank is giving way about to crack going to cause injury to employee. Currently marked with cone |
CLOSED
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| 08/12/2022 | 74159 | 08/12/2022 | Gift shop exterior walkway is chipped cracking and uneven can be trip hazard. |
CLOSED
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| 08/12/2022 | 74158 | 08/12/2022 | Amphitheater has pitted uneven and missing concrete needs to be repaired |
CLOSED
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| 08/12/2022 | 74157 | 08/12/2022 | In front of Mountain Room exit doors by the trash can we have pitted and uneven concrete posing a tripping hazard |
CLOSED
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| 08/12/2022 | 74156 | 08/12/2022 | Heavy moss on fence needs to cleared off and leaning fence post needs to be secured or replaced |
CLOSED
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| 08/12/2022 | 74155 | 08/12/2022 | Missing fence post |
CLOSED
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| 08/12/2022 | 74154 | 08/12/2022 | Moss needs to cleared away from concrete |
CLOSED
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| 08/12/2022 | 74153 | 08/12/2022 | chipped missing yellow paint on entrance to bike stand |
CLOSED
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| 08/12/2022 | 74152 | 08/12/2022 | Chipped paint on all metal posts heavy rust an paint chipping on main post |
CLOSED
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| 08/12/2022 | 74151 | 08/12/2022 | Cracked and uneven concrete patch causing trip hazard |
CLOSED
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| 08/12/2022 | 74150 | 08/12/2022 | Tree limbs are within 10 feet of fence and need more clearance. |
CLOSED
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| 08/16/2022 | 74274 | 08/16/2022 | Basecamp hallway pump room / electrical room to the left of the F&B Managers office door has two pipes with a small leak. the valve has been left open a quarter of a turn allowing a slow leak to form Valve 2 of 2 |
CLOSED
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| 08/16/2022 | 74273 | 08/16/2022 | In the Amphitheater walkway is cracked very uneven posing a trip hazard. |
IN PROGRESS
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| 08/31/2022 | 74834 | 08/31/2022 | Pot room drain clogged by pancake batter and oil most likely. This is causing the drain to back up causing a trip hazard and safety violation |
CLOSED
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| 09/06/2022 | 74917 | 09/06/2022 | Need to reopen work order 72577. There is a gap in the door that will allow outside pests entry into the facility. WORK ORDER CLOSED Work Order Number 72577 Per Monty and Neil a new exterior entry door and frame needs to be ordered and installed for back entry by mountain room and F&B office. You can see the daylight coming through the door in picture attached. These gaps are allowing mice and rats entry into our food operation |
IN PROGRESS
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| 09/06/2022 | 74918 | 09/06/2022 | Electrical / Pump room has a leaking pressure valve, open valve by the entrance door, and another pipe that is leaking from its seal. |
CLOSED
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| 09/06/2022 | 74919 | 09/06/2022 | Behind gift shop to the left of the bike stand fence line there is a smokes pole. near this smokers pole is a tree that has cables hanging from the tree. |
CLOSED
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| 09/06/2022 | 74920 | 09/06/2022 | Above the Mediterranean section and following into the back kitchen area is a leak coming from the ceiling. |
CLOSED
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| 09/08/2022 | 75053 | 09/08/2022 | Winterize Pool for Season |
CLOSED
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| 09/16/2022 | 75680 | 09/16/2022 | The men's ADA restroom inside the Front desk building is clogged. In house maintenance has tried repeated times to get the issue resolved but to no avail. |
CLOSED
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| 09/30/2022 | 75799 | 09/30/2022 | ADA dorr by NE front entrance door does not work. Guest in Wheelchair let FD agent Steven know about the issue. This has been fixed before but the repair may have failed. |
CLOSED
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| 05/09/2023 | 78717 | 05/09/2023 | Dumpster near the housekeeping building is missing a metal loop. The container is out of compliance and needs to be fixed. Thank you. Picture attached. |
CLOSED
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| 05/26/2023 | 79135 | 05/26/2023 | Pool Entrance Shack needs a door and lock installed for vending machine team. This lock needs to work for only the vending machine team and not the YVLP key. See GM Robert Lopez for questions phone number is 9168255280 |
CLOSED
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| 06/19/2023 | 79675 | 06/19/2023 | Large windows at front desk are missing screens. Screens need to be installed per NPS to keep wildlife out of the building. |
CLOSED
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| 06/20/2023 | 79688 | 06/20/2023 | Blast Chiller is still down at YVL |
CLOSED
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| 06/30/2023 | 79932 | 06/30/2023 | Need plumbers dispatched to turn on back flow valves so gardeners can water the property. Certain areas are beginning to dry out |
CLOSED
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| 07/18/2023 | 80403 | 07/18/2023 | Glass ended up in pool. Was closed down last night at 6PM. We need pool serviced glass out before we can reopen. |
IN PROGRESS
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| 08/03/2023 | 80974 | 08/03/2023 | Room from 3906 leaking from ceiling. Revenue generating room. On site maintenance said it will need to be OOO for 5 days. We need this room up and running right away. |
CLOSED
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|
| 08/29/2023 | 81864 | 08/29/2023 | Starbucks location: Per health report please lower water temperature coming out of the sanitizer port in the 3 compartment sink. There is also a loose fire extinguisher that needs to be secured to the wall with a carrying handle positioned 3 to 5 feet above the ground. |
CLOSED
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| 09/25/2023 | 82561 | 09/25/2023 | Leaning Tree being held up by adjacent tree safety hazard. |
CLOSED
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| 10/02/2023 | 83242 | 10/02/2023 | The hood vents are not drawing out enough smoke from the Basecamp prep kitchen. We have had valley maintenance dispatched but we have not seen a meaningful mitigation of smoke from the work unit. |
CLOSED
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| 10/11/2023 | 83746 | 10/11/2023 | ADA Ramp nearest Tamarack building is missing the stripping necessary to make it ADA compliant. We need these parking lot lines removed so no one parks along this access to the ramp. This space is also how our linen truck delivers goods and takes out trash. We need this done as soon as possible or it will negativily impact operations. |
CLOSED
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| 10/11/2023 | 83744 | 10/11/2023 | The patch applied to the parking lot spot in the 30 minute registration parking did not hold. Half of the patch has still not formed solid. Could be a leak underneath the patch. |
CLOSED
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| 10/17/2023 | 83876 | 10/17/2023 | Basecamp Soda machine no longer working appears to be issue by CO2 tanks. Please investigate. Main soda machine is currently down negatively impacting the guest experience. |
CLOSED
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| 10/20/2023 | 83966 | 10/20/2023 | We need an outlet placed inside the gardeners shed to replace the daisy chained extension cords. The gardeners need an area to charge the batteries on their equipment as well as allow for a space heater to run in the cold winter months. This was noted on a NPS evaluation and Liz in safety needs to be updated on its overall progress of this project. |
CLOSED
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| 10/25/2023 | 84089 | 10/25/2023 | Main soda dispenser went down in Basecamp. Could we get someone to respond to this as soon as possible? Thank you. |
CLOSED
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| 10/31/2023 | 10/31/2023 | One of the main ovens in Basecamp prep kitchen is down please send valley maintenance for assistance. |
SUBMITTED
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| 10/31/2023 | 84244 | 10/31/2023 | The main soda and ice machines are down again in Basecamp. |
CLOSED
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| 11/05/2023 | 84402 | 11/05/2023 | 3 fire extinguishers were used off of YVL land assignment to contain a possible arson event in the Meadow between the housekeeping offices and swinging bridge. We need these three empty fire extinguishers replaced in the housekeeping offices. Thank you. |
CLOSED
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| 12/06/2023 | 85117 | 12/06/2023 | Need ethernet and electrical plug dropped near trash separation area at Basecamp for OSCAR sorting component |
CLOSED
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| 12/11/2023 | 85163 | 12/11/2023 | Room 3925 ceiling leak reported last night. Local maintenance tag created as well. This room is need back on line by 2:00PM today to allow for 4:00PM check in this room type is sold out today. |
CLOSED
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| 12/12/2023 | 85254 | 12/12/2023 | Tent 15 heater turns off randomly . Thermostat does not seem to work on the unit. Maintenance was previously dispatched but the problem is still ongoing. Can you please update me on when this should be resolved. |
CLOSED
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| 12/17/2023 | 85394 | 12/17/2023 | Grease traps are about to backup into food service building. Need plumber dispatched ASAP |
CLOSED
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| 01/03/2024 | 85873 | 01/03/2024 | Unit #35 Can you please assist with repairing the following issues: Heater is non functional. Pilot light is on but no fan or heat generating from the unit. Wooden support beams show signs of rot Metal rack for clothing side support fell off Cabinet Door has fallen off the hinges and can not be put back on by tenant Broken Window Screen on front door wildlife safety issue Water leak coming from right hand corner nearest the door Mildew / Mold has developed along the roof where the canvas meets. |
CLOSED
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| 01/08/2024 | 85933 | 01/08/2024 | The sand pile nearest the housekeeping office has been covered in heavy snow by the snow plow. Our property bobcat has a hydraulic leak and we are in need of heavier equipment to help unbury the sand pile. |
CLOSED
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| 01/25/2024 | 86348 | 01/25/2024 | Pool locker rooms need to be scrapped and a new two part epoxy applied before NPS will allow this seasonal work unit to reopen. This needs to be done by Wednesday April 24th to allow NPS to inspect in time for repoening. |
CLOSED
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| 02/09/2024 | 86530 | 02/09/2024 | Room 3433 has a significant leak from the roof directly inside the doorway. I know were sold out for tomorrow, but I don't think this issue has been addressed yet. It is causing the door to swell and also the carpet is soaked inside and outside the room. |
CLOSED
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| 02/13/2024 | 86601 | 02/13/2024 | The following room numbers do not have heat: 3604 3605 3606 3610 3623 3625 3626 3630 These rooms are set to be sold on 2/15. They lack sufficient heat at this time. These rooms are unsellable as of 1:00PM on 2/13 We need assistance in getting this fixed in time. Can you please update? |
CLOSED
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| 02/14/2024 | 86620 | 02/14/2024 | The Lodge Maintenance Shop, Paint Shop, and maintenance fenced in storage area will be inspected by NPS on 2/20 at 10AM. In previous PE these areas were found to be in disorder. Some areas even noted down as allowing pests to possible create nests and dens. Can you please have these areas organized, fire extinguishers signed off, free of trash / clutter and addressed for any pest exclusion concerns before the 20th at 10AM. Let me know if this is not a realistic deadline. Thank you. |
CLOSED
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| 02/18/2024 | 86690 | 02/18/2024 | Tent 35 has a water leak and extensive mold. I have committed to the team member to get updates until we can get the mold mitigated and the leaks addressed. Please provide bi weekly updates to lopez-robert9@aramark.com Thank you |
CLOSED
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| 02/21/2024 | 86719 | 02/21/2024 | Room 3324 During NPS PE room 3324 was identified to have loose deck railing. NPS has requested this room be placed OOO until necessary repairs are made. We are sold out starting tomorrow and need this room returned to inventory right away. Please assist local maintenance in making necessary repairs. Thank you |
CLOSED
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| 02/23/2024 | 86738 | 02/23/2024 | Room 4501 does not any functioning keys. We are sold out today and need assistance with this room Please advise and repair. Thank you |
CLOSED
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| 03/07/2024 | 87038 | 03/07/2024 | A tree has fallen and is currently being held up by another tree. The angle of the fall could impact vehicles and structures. |
CLOSED
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| 03/26/2024 | 87409 | 03/26/2024 | The stairwell fix is not acceptable and needs to fixed. The metal stair tread will not last and will have to be replaced. The concrete needs to be patched most likely |
CLOSED
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| 03/27/2024 | 87462 | 03/27/2024 | Room 3904 per NPS request and registered guest complaint we need this room fully repainted specifically to mitigate the mold /mildew that has developed. GM Robert needs to be updated on progress of this work order so they can keep NPS informed. |
CLOSED
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| 03/27/2024 | 87477 | 03/27/2024 | YVL F&B Employee Restrooms do not hit the necessary temperature for safe hand washing. This has been noted on the most recent PE and health inspection. Possibly the installation of tankless water heaters will boost the temperature at the hand washing sinks. |
CLOSED
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| 03/27/2024 | 87487 | 03/27/2024 | Exterior ice machines need to be turned back on now that we are in Spring. |
CLOSED
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| 04/04/2024 | 87637 | 04/04/2024 | The YVL Gift Shop Roof is currently leaking from the same spot that was repaired previously. |
CLOSED
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| 05/06/2024 | 89065 | 05/06/2024 | There is a set of large double doors between the back employee entrance to the gift shop and the cedar building breezeway. This set of double doors can not be locked and secured. The doors lock but they can be bulled towards you and still open the door. We have one week to get this lock repaired until the space will need to be secured in order to place additional storage products. I will be emailing the locksmiths directly but wanted to generate a work order just in case. Thank you. |
CLOSED
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| 05/06/2024 | 89067 | 05/06/2024 | Tecoya D2 does not have heat. The unit has been without heat for approximately 3 weeks. Submitted on behalf of Team Member Pete |
CLOSED
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| 05/12/2024 | 89269 | 05/12/2024 | The is a large hole near the entrance to the Basecamp back docks. It is beginning to impact deliveries to the area. The area is dark and we could have a guest or team member injury from someone falling. |
IN PROGRESS
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| 05/12/2024 | 89270 | 05/12/2024 | The women's lobby restroom 3rd from the last and last stall are not working. Local maintenance is unable to repair. The last stall has been OOO for a few months now. The 3rd from the last stall goes out from time to time. We need these stalls operable as we go into peak season. |
CLOSED
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| 05/12/2024 | 89271 | 05/12/2024 | Need additional outlets placed to stop the daisy chain of extension cords inside the Housekeeping Manager Office. |
CLOSED
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| 05/12/2024 | 89272 | 05/12/2024 | We have placed a freezer inside this space but the outlets that is available is too far away to plug in the freezer. Could you please drop the outlet down closer to the bottom of the wall? This will allow us to increase our storage space of frozen food items. Thank you for your assistance. |
CLOSED
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| 05/17/2024 | 89535 | 05/17/2024 | Room 3907 has a leak coming from the ceiling. |
CLOSED
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| 05/28/2024 | 90035 | 05/28/2024 | Pile of duff and pine needles in between H128 and H129 ready for pick up as schedule allows. Thank you. |
IN PROGRESS
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| 05/28/2024 | 90032 | 05/28/2024 | Men's Lobby urinal to the left unable to be repaired by local team. Ned valley assistance to repair. |
CLOSED
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| 05/29/2024 | 90041 | 05/29/2024 | Tent #9 there is a smell of gas coming from the tent. Unknown if its a result of leak from the heater or a leak near the tent. The smell is becoming unbearable to live in. Can you please investigate the smell and mitigate the issue. Also to note the door does not close. Could you please address this secondary issue after figuring out the source of the gas small. Thank you. |
CLOSED
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| 05/29/2024 | 90054 | 05/29/2024 | The gift shop ceiling nearest the employee / vendor back door has a whole and the wood slates have been adjusted and could fall. |
IN PROGRESS
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| 05/30/2024 | 90084 | 05/30/2024 | We have 8 queen and 1 king size ADA frame that needs to be assembled and installed. We have the corresponding new ADA mattresses that are grey in color that are going to be used with these ADA bed frames. We will not be honoring Do Not Disturb Signs and will be going into every room to get these placed. We need this project completed ASAP to bring our lodging rooms back into ADA compliance. |
CLOSED
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| 06/12/2024 | 90518 | 06/12/2024 | Install a commercial fridge and ice machine in the Wawona kitchen. This is a high priority install. The equipment is currently sitting on the back docks unsecured. |
CLOSED
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| 06/16/2024 | 90654 | 06/16/2024 | We had another piece of equipment arrive a True Tpp-AT-60-HC cold line prep refrigerator show up and we are ready to have it installed as soon as the schedule allows. |
IN PROGRESS
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| 06/17/2024 | 90700 | 06/17/2024 | The General Store needs a gasket installed on the freezer. |
CLOSED
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| 06/18/2024 | 90685 | 06/18/2024 | Men's Lobby Restroom broken ADA toilet. Need fixed right away. We need to have ADA accessible bathrooms for our guests. Local maintenance has not been able to fix. |
CLOSED
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| 06/24/2024 | 90987 | 06/24/2024 | The fryer in the wawona kitchen does not light. |
CLOSED
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| 06/25/2024 | 90976 | 06/25/2024 | The men's ADA button nearest the "fall's entrance door" is not working making the entrance inaccessible for a guest with mobility issues. |
CLOSED
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| 07/31/2024 | 92492 | 07/31/2024 | The YVL Gift Shop Back Right Door does not close properly and closes very hard. The closing mechanism is broken. Can you please have someone dispatched to diagnose and repair? Thank you |
CLOSED
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| 08/01/2024 | 92532 | 08/01/2024 | The electric wheelchairs are not functioning please diagnose and either repair or let me know that they need to be replaced. |
CLOSED
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| 08/01/2024 | 92529 | 08/01/2024 | The YVL Gift Shop is still not getting cool air to that work unit. The rest seem to be cooling down effectively. |
CLOSED
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| 08/05/2024 | 92618 | 08/05/2024 | The main dishwasher is not hitting temperature. |
CLOSED
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| 08/12/2024 | 92964 | 08/12/2024 | Maple building deck 2 floor above room 3501 has deck beams that are twisting and compromising the structural integrity. The privacy fence in front of 3501 is leaning significantly and needs to be supported again. Pictures added to damage register |
IN PROGRESS
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| 08/21/2024 | 93380 | 08/21/2024 | Lobby Men's Restroom urinal farthest to the left will not stop running. We have an NPS inspection tomorrow at 10Am and this needs to be corrected. The local team has not been able to find a long term fix. This issue has been going on since Sunday. |
CLOSED
|
|
| 08/21/2024 | 93415 | 08/21/2024 | Mountain Room Kitchen Line vent system not keeping up with demand. Need immediate assistance to diagnose and repair. |
CLOSED
|
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| 08/23/2024 | 93489 | 08/23/2024 | The Mountain Room Lounge Fireplace Exhaust Fans are overdue for service and cleaning. |
CLOSED
|
|
| 09/09/2024 | 93998 | 09/09/2024 | I have a large amount of green waste in a pile in front of H128 that is ready to be picked up. |
IN PROGRESS
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| 09/19/2024 | 94229 | 09/19/2024 | Exclusion Assistance for room 3530 from wasps. We have had Sprague out twice Ecolab out at least once and onsite maintenance try but to no avail. This room continues to sit on OOO status effecting revenue and the guest experience. |
IN PROGRESS
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| 09/23/2024 | 94378 | 09/23/2024 | Between 3621 and 3622 we have wasps that appear to be nesting in the attic and coming out of the vents. The bees are keeping us from being able to sell room 3621 |
IN PROGRESS
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| 10/04/2024 | 94903 | 10/04/2024 | Behind the cedar building the concrete walkway is crumbling creating a unsafe work space. |
IN PROGRESS
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| 10/09/2024 | 95003 | 10/09/2024 | Lobby Men's Room. Last night at around 18:40, on 10/09/2024, someone tore off one of two urinal partitions. Assigned to Steve Moore 432 and has this work order in progress. Note: PBX Clark Champ should have submitted this work order the night of 10/09/2024. |
CLOSED
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| 10/10/2024 | 95034 | 10/10/2024 | Men's Lobby restroom the urinal patrician has been pulled off the wall along with a wall tile and brackets. Local team has been unable to fix over the last 48 hours. |
CLOSED
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| 10/10/2024 | 95031 | 10/10/2024 | Replace broken window on entrance door of 3400 building. This has been noted in PE and now in social media videos. This has been broken for months and we would like this repaired ASAP. |
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| 10/10/2024 | 95048 | 10/10/2024 | Major Leak when the sprinklers are turned on. Big hole dug located in front of the Base Camp Eatery over by the cobblestone stairs leading up to the patio. Plumbers are requested. |
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| 11/05/2024 | 96716 | 11/05/2024 | There are tiles missing in the YVL Basecamp back kitchen after the old fryers were removed that we need replaced. This is a health and safety violation that has been noted on a recent FSQA that we need assistance correcting. The area is currently unable to be properly cleaned until we can get the red tiles replaced. There have been other work orders placed for this issue. Creating this new ticket with higher level of priority. Thank you for your assistance in repairing. |
IN PROGRESS
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| 11/06/2024 | 96790 | 11/06/2024 | The AC lines going from the registration building roof to the IT room are iced over. This could impact the server room. |
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| 11/07/2024 | 96806 | 11/07/2024 | The carpet needs to be replaced in room 4406. We tried cleaning it ourselves and having a 3rd party vendor come in and professionally shampoo the carpet but the vendor is not confident that the shampoo will not get rid of the smell of mold in the room. Can we coordinate the immediate replacement of this carpet? Every week the room is off line it will have a $2,000 negative impact to top line revenue. Thank you for your assistance. |
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| 11/07/2024 | 96809 | 11/07/2024 | Boiler Sprung a Leak rooms 3201 thru 3436. As of 13:30pm only the 3400 building is affected. Plumbers were assigned |
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| 11/11/2024 | 96954 | 11/11/2024 | Huff tent 51 is without heat. The fan to the unit does not work. The only reason the space is currently warm is because a small space heater is currently operating making it appear is if the heater was working. I had PBX call housing at 2:30PM but housing or maintenance did not make any repairs to the heater. Could someone please respond and get the heater working for this tent? Thank you. |
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| 11/15/2024 | 97194 | 11/15/2024 | The interior water heater door has a significant amount of mold and mildew. The door most likely will need to be replaced. We will need to investigate why this room experienced such a build up of mold. |
IN PROGRESS
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| 11/18/2024 | 97272 | 11/18/2024 | Courtyard lights adjustment to on at 15:30pm. Tag# 393020. assigned to and completed by local LDM Matt Arnold. |
IN PROGRESS
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| 11/25/2024 | 97408 | 11/25/2024 | Receiving Doors Weather Stripping Repair. YVL Gift Shop Tag# 393037. Assigned to LDM Brian at 1125. |
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| 11/26/2024 | 97520 | 11/26/2024 | The Trash Bear Box outside room 4202 lacks a proper locking mechanism on the inside. The box can be pushed in by a bear creating a potentially dangerous situation for our wildlife. |
IN PROGRESS
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| 11/28/2024 | 97575 | 11/28/2024 | New TV Install. Tag# 393057 Willow Rm 4500 In-house, OK to enter. Assigned to local LDM Brian at 1115 am. |
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| 12/11/2024 | 97816 | 12/11/2024 | The griddle is down and out of service. Multiple tickets have already been placed over the last few days but no work has been performed or updates given. The front plate fell off this morning causing a team member injury. |
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| 12/30/2024 | 98149 | 12/30/2024 | Huff Tent 42 heat is out in the unit. Can you please have someone respond today to get heat back on for the Team Member? Thank you for your assistance. |
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| 01/07/2025 | 98304 | 01/07/2025 | Room 3228 had a hole in the wall that is currently getting patched but it will need to be painted. |
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| 01/13/2025 | 98439 | 01/13/2025 | Can we please have the labor crew help in removing the old titbit kiosks from the Garden Terrace? |
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| 01/25/2025 | 98864 | 01/25/2025 | Replace broken tiles nearest to the office |
IN PROGRESS
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| 01/25/2025 | 98863 | 01/25/2025 | Sand and refinish and apply a clear coat sealant to the existing bench made out of a tree |
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| 01/25/2025 | 98862 | 01/25/2025 | Fabricate a new wood bench made out of a fallen tree. Should be similar in size to the current bench at EPM |
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| 01/25/2025 | 98861 | 01/25/2025 | The black window trim at EPM need to be glued down again. Some windows are missing the trim all together and need to be replaced |
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| 01/25/2025 | 98860 | 01/25/2025 | There are broken and rotten wooden fence boards that need to be replaced. |
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| 01/25/2025 | 98859 | 01/25/2025 | The exterior signage board is broken after being hit by a vehicle and needs to be either repaired or replaced. |
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| 01/25/2025 | 98858 | 01/25/2025 | The brown boards along the trim of the roof are showing signs of rot and need to be replaced. It is most visible nearest the delivery entrance door. |
IN PROGRESS
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| 01/25/2025 | 98857 | 01/25/2025 | The mirror has graffiti in the top right hand corner that can not be removed so the mirror has to be replaced. |
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| 01/25/2025 | 98856 | 01/25/2025 | The guest facing freezer's kickplate is loose and will need to be reattached. |
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| 01/25/2025 | 98855 | 01/25/2025 | The air filters for the HVAC system are due to be replaced |
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| 01/25/2025 | 98853 | 01/25/2025 | The two light fixtures on opposite sides of the grab and go cooler are not giving off enough light to adequately light up the space. We will most likely need to change the light fixtures that are currently being used. The area nearest the chip area needs more light. |
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| 01/27/2025 | 98882 | 01/27/2025 | The dish machine is not hitting the required temperature for the health code. |
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| 01/31/2025 | 99026 | 01/31/2025 | Room 3415 and 3433 experience roof leaks when it rains. The section of roof above these rooms needs to be repaired. This was previously noted on the damage resister but I will be submitting it again |
IN PROGRESS
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| 01/31/2025 | 99025 | 01/31/2025 | The newly installed water meters and copper piping have not been weatherized. With incoming cold weather these pipes have the chance to freeze and break. Please weatherize these newly installed water meters. |
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| 02/13/2025 | 99271 | 02/13/2025 | A leak is draining into the PBX Office from another location. Maintenance is unable to locate the exact location of the leak during dry weather conditions. Please locate where the leak is located during wet weather. |
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| 02/17/2025 | 99495 | 02/17/2025 | Mountain Room Lounge Low Boy not hitting temp need refrigeration crew to inspect and repair. Previous work orders have been placed but no long term repair has been made. |
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| 02/17/2025 | 99492 | 02/17/2025 | The new steam kettle still needs to be installed. Waiting on F&B back dock to be installed. |
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| 02/26/2025 | 99716 | 02/26/2025 | YVL Lobby Front (South) Double Door Actuators are becoming loose. Lock Smith Requested by local LDM stating a part is needed. |
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| 03/20/2025 | 100461 | 03/20/2025 | The steamers have broken racks and are experiencing electrical issues |
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| 03/20/2025 | 100454 | 03/20/2025 | In the bakery area the latching mechanism is broken on the mixer. We need one ordered and installed |
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| 03/20/2025 | 100456 | 03/20/2025 | The ovens do not work in the bakery area |
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| 03/20/2025 | 100460 | 03/20/2025 | Tilt skillet only half the burners work, need to be serviced & fixed. |
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| 03/20/2025 | 100457 | 03/20/2025 | The left 2 burners on this range do not work, range is in the bakery area |
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| 03/20/2025 | 100458 | 03/20/2025 | Range on cafe line by the oven does not work. |
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| 03/21/2025 | 100521 | 03/21/2025 | Huff Tent 3 is without heat and has mold / mildew on the ceiling of the unit. Can you please get the heater working ASAP and take steps to mitigate the mold / mildew. Thank you. |
IN PROGRESS
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| 03/27/2025 | 100742 | 03/27/2025 | The dish machine area does not have enough air flow causing mass condensation on the ceiling creating an unsafe environment for food safety. |
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| 04/23/2025 | 102170 | 04/23/2025 | Basecamp kitchen Hood fans off switch does not work constantly runs |
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| 04/23/2025 | 102169 | 04/23/2025 | In both the men's and women's locker-room the lights do not turn off. There is a switch in the room but it doesn't function correctly. |
IN PROGRESS
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| 04/23/2025 | 102168 | 04/23/2025 | The heating lamps in the grill section of basecamp are not working out of the 3 units only 1 is properly functioning. |
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| 04/24/2025 | 102186 | 04/24/2025 | Sink Closest to bus station in the Base Camp dish area has a severe leak. Note: LDM Maintenance Steve Moore will access and contact plumber's if needed |
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| 05/01/2025 | 102462 | 05/01/2025 | HVAC Request: Beer Cooler in the F&B Hallway is Leaking up by the Fans. Note: Accessed by Local LDM. |
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| 05/16/2025 | 102967 | 05/16/2025 | Local maintenance GM need plumbers' assistance in order to fully exclude OOO room 3408. We need this room back online and sellable as soon as possible. |
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| 07/16/2025 | 105599 | 07/16/2025 | The firewood shed on the backside of EPM is falling apart. We are worried that it will collapse and can injure a team member. Can we get assistance in getting this repaired? |
IN PROGRESS
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| 08/12/2025 | 106883 | 08/12/2025 | The perishable drink fridge at the Market does not hold temp. Currently holding at 60 degrees |
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| 08/13/2025 | 106944 | 08/13/2025 | Room 4302 needs the plumbers dispatched to remove roots that connect to the toiler. Local team can not fix they already tried. The guest has already checked out. |
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| 08/13/2025 | 106942 | 08/13/2025 | Aspen Building Main Fire Alarm was triggered. LDM was able to reset it. But, NPS Dispatch and or Fire and Rescue did not receive the signal |
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| 08/13/2025 | 106918 | 08/13/2025 | The screen is missing from the window in the main dish pit area. It was removed to allow the swamp cooler water and power lines but this is allowing flies into the operation. We need a new screen installed that allows for the swamp cooler to continue to operate. This is impacting revenue since we have to close down the Mexican station when too many flies are around the food. |
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| 08/20/2025 | 107155 | 08/20/2025 | One of the dumpsters is missing s clip and wildlife is asking that this gets replaced. |
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| 08/29/2025 | 107421 | 08/29/2025 | The steps in front of Lost Arrow 116 are decaying and can result in a team member injury |
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| 09/02/2025 | 107557 | 09/02/2025 | After the power outage we need the alarm panel reset in the YVL Gift Shop. |
IN PROGRESS
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| 09/02/2025 | 107538 | 09/02/2025 | In the Mountain Room see note from public health report. Pease email or notify Robert Lopez if this has already been completed or when we expect this to be completed: An air gap was not visible on the ice machine drain line. Equipment drains directly into acondensate removal pump (Little Giant) that is plumbed through the wall. Please ensure an air gap between the water supply inlet of the ice machine and the food rim of the disposal drain is present as required per FDA 5-202.13. |
IN PROGRESS
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| 09/02/2025 | 107537 | 09/02/2025 | Please ensure annual testing of the soda carbonation equipment's backfow device by a trained individual. According to the American Backfow Prevention Association, "mechanical backfow preventers have internal seals, springs, and moving parts that are subject to fouling, wear, or fatigue... all backfow preventers have to be tested periodically to ensure that they are functioning properly. A visual check of air gaps is sufficient, but mechanical backfow preventers have to be tested with properly calibrated gauge equipment." Please get the documentation showing that this annual test has occurred. |
IN PROGRESS
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| 09/06/2025 | 107636 | 09/06/2025 | The lights in the out door auditorium area behind the registration have been down for 3 days according to our night audit team lead. Food & Beverage management requested local maintenance to flip the breakers, but local maintenance on shift could not find them. Please update GM Robert Lopez directly. |
IN PROGRESS
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| 09/24/2025 | 108121 | 09/24/2025 | We still need to focus attention on finding a maintenance/mechanical solution to the not-latching double doors. -This is a note from NPS wildlife management requesting we find a solution to the double doors at Basecamp back docks. |
IN PROGRESS
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| 09/30/2025 | 108239 | 09/30/2025 | Room 4701 has a sliding window that is off the tracks and needs to be addressed. |
IN PROGRESS
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| 10/07/2025 | 112455 | 10/07/2025 | After the emergency boiler repair happened yesterday 10/6 the YVL Gift Shop storage room has become insufferably hot. Can you please look at this area and turn down or turn off the heat? |
IN PROGRESS
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| 10/08/2025 | 112472 | 10/08/2025 | Room 4301 Tub is backing up. HSK is concerned about this room as it may be a domino effect. |
IN PROGRESS
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| 11/05/2025 | 112857 | 11/05/2025 | Yosemite Valley Lodge Cedar Building. Check boiler in the morning |
IN PROGRESS
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| 11/07/2025 | 113095 | 11/07/2025 | NPS Wildlife reported that there is a woodpecker hole and the bird was pulling out insulation. Can we get this excluded as soon as possible? |
IN PROGRESS
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| 11/21/2025 | 113403 | 11/21/2025 | The heater has stopped working. Can you please diagnose and repair? I have a dog and can be available to allow entry after 2:30PM today. Thank you for your assistance. |
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| 11/21/2025 | 113399 | 11/21/2025 | There is a large amount of condensation forming on the ceiling in the dish room. This will be noted negatively if we were to get a public health inspection. We need to increase the amount of air flow to reduce condensation |
IN PROGRESS
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| 11/25/2025 | 113513 | 11/25/2025 | Rooms 3502 3504 3506 had no heat or hot water last night. This is an ongoing issue that is impacting revenue and the guest experience negatively. |
IN PROGRESS
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| 12/02/2025 | 113699 | 12/02/2025 | Could we please get a pallet of sandbags delivered to the YVL Housekeeping back dock to be used around the property for especially rainy days. This work order was asked to be placed by Erin Callahan as a reminder for when the labor crew makes additional sandbags some could be allocated to the Lodge. |
IN PROGRESS
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| 12/11/2025 | 113869 | 12/11/2025 | The large steps in between the Basecamp and Registration building top layer is cracking and peeled away creating a trip hazard |
IN PROGRESS
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| 12/16/2025 | 114073 | 12/16/2025 | The heater in the guest women's restroom in Basecamp does not appear to be functioning if it is it's not warming up the restroom enough |
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| 12/29/2025 | 114758 | 12/29/2025 | The hood vent system is not keeping up with the smoke being generated from the kitchen. |
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| 01/01/2026 | 114819 | 01/01/2026 | Room 4124 has a missing window slat that our local team can not fix and refuses to go out to the room to try and attempt a repair. Can we have the Valley team come assist? Thank you |
IN PROGRESS
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| 01/08/2026 | 114965 | 01/08/2026 | The heater stopped working again. I do have a dog that is friendly but will bark when knocking on the door. The thermostat is off to keep cold air from continuing to flow. Please call my cell phone at 916 825 5280 with at least 30 minutes to make it back home to let you into the residence. Thank you for your assistance in repairing. |
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| 01/15/2026 | 115120 | 01/15/2026 | In B Dorm Room #2 all the electrical in the room goes through one light switch. Maintenance responded about a month ago and said that a another person would be coming to make the actual repair but no further action has been taken. I am worried that this may pose a safety hazard. |
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| 01/16/2026 | 115144 | 01/16/2026 | Room 4505 needs either the hinges replaced or the automatic door sweep adjusted. The door is difficult to open. |
IN PROGRESS
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| 01/21/2026 | 115261 | 01/21/2026 | Room 3202 and 3203 were without hot water last night. Can we diagnose and repair? |
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| 02/10/2026 | 115821 | 02/10/2026 | The hood vent system is not exchanging enough air again. This is a major issue in the afternoon / evening please check in with Chef Hananiah for additional context. This is a health and safety concern for our team members. |
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